ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Please be sure to acknowledge us in your publications: University of Maryland School of Medicine’s Center for Translational Research in Imaging– Baltimore, Maryland.
The Core for Translational Research in Imaging @ Maryland (C-TRIM) was established with the goal to advance state-of-the-art technology for animal imaging at the molecular, cellular and systemic level, to serve as resource for medical research, biotechnology advances and pharmaceutical development, and for probing in vivo gene function, disease processes and therapeutic applications including drug delivery and trials. The goal of this core is to facilitate inter-institutional collaboration between academic institutions in Maryland and technology translation to the industry.
A major objective of C-TRIM is to provide services for in-vivo and ex-vivo cross-sectional and functional imaging using MRI, MR-g-FUS, PET, and CT. The center will provide consultation on advanced imaging techniques and will also provide all necessary image-processing support to investigators. Capabilities also exist within the center to build custom made coils for specific applications.
Pleas acknowledge our core in your publications when appropriate in the format that follows: “University of Maryland School of Medicine Center for Innovative Biomedical Resources, Translational Research in Imaging @ Maryland (CTRIM) – Baltimore, Maryland.
Thomas Ernst, Dr. rer. nat.
thomas.ernst@umm.edu
| Hours | Location |
|
Monday - Friday 7:30 am - 5:30 pm
|
Core for Translational Imaging AND 670 W Baltimore St (HSF III Building) |
University of Maryland School of Medicine - Core for Translational Imagining (C-TRIM)
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jiachen Zhuo |
Manager
|
410-706-2697
|
jzhuo@som.umaryland.edu
|
670 W Baltimore St (HSF III Building), Imaging Floor
|
| John Hebel |
MRI Technologist
|
410-706-2876
|
jahebel@som.umaryland.edu
|
670 W Baltimore St (HSF III Building), Imaging Floor
|
| Xin Li |
MRI Technologist
|
(410) 706-6384
|
xinli@som.umaryland.edu
|
660 W Redwood St, HH 645
|
| Joshua Ostovitz |
PET/CT, MRI, Xenogen Technologist
|
(410) 706-4498
|
jrostovitz@som.umaryland.edu
|
660 W Redwood St, HH 644
|
| Terrence Precord |
MRI Technologist
|
410-706-2876
|
TPrecord@som.umaryland.edu
|
670 W Baltimore St (HSF III Building), Imaging Floor
|
| Ryan Berkey |
PET/MRI Technologist
|
410-706-2876
|
RBerkey@som.umaryland.edu
|
670 W Baltimore St (HSF III Building), Imaging Floor
|
| Abubakr Eldirdiri |
Manager - Small animal imaging
|
AEldirdiri@som.umaryland.edu
|
670 W Baltimore St (HSF III Building), 1st floor
|